Thanks very much for your interest in Intrepid! We take your purchase as a commitment to provide you the best customer service we can: this means creating and sending your installation files asap after your order is received, being available to help with any installation issues, and continuing that commitment for all our customers through the life of using and enjoying Intrepid. Since 2006, we’ve provided excellent customer service as attested to by our large number of devoted customers!
Refunds are handled on a case-by-case but in general, your purchase of Intrepid Software will only be refunded if your computer equipment cannot install the software or because of another extreme circumstance directly related to the installation and/or running of the software on your licensed hardware. Personal preferences or changing one’s mind do not qualify as viable reasons for refunding your purchase. Any questions, please use the Contact Form here >